Terms of Sale & Return Policy

1. Return Windows and Eligibility

To protect the integrity of our limited runs and small business artisan manufacturing, all sales are bound by strict, asset-protective return timelines modeled after standard luxury retail protocols.

• Merchandise: All return requests must be initiated and shipped back within 10 days of the confirmed delivery date. Any request or shipment initiated outside of these precise windows is contractually void, and the return will be automatically rejected.

To be eligible for a refund, store credit, or exchange, items must be returned in Original, Pristine, and Resaleable Condition. This is strictly defined as:

• Completely unworn, unwashed, unaltered, and undamaged.

• Free of any signs of wear, stains, odors, pet hair, fabric scuffs, or cosmetic smudges.

• Enclosed in all original branded packaging that it was received in—including the designated inner designer box, dust bags, tissue paper, and all attached tags.

2. Mandatory "Floor Test" Policy for Footwear

Shoes are delicate, high-exposure luxury goods. They must only be tried on indoors on a clean, pristine, carpeted surface to prevent scratching, indentation, or fiber accumulation on the soles or upper structure.

Absolute Exclusion: Any shoe showing signs of outdoor wear, smoothed or scuffed outsoles, heel counter friction, creasing, or dirt accumulation cannot be resold and is entirely ineligible for a refund, credit, or exchange.

3. Inspection, Right of Refusal, and Dispute Resolution

• Mandatory Photographic Inspection: All returns undergo a rigorous, documented photographic and technical inspection upon receipt at our fulfillment facility to verify pristine condition.

• Right of Refusal: We reserve the sole right to determine if a returned item meets the definition of Original, Pristine Condition. If an item fails inspection, no refund will be issued. The customer will be notified via email with clear photographic evidence of the damage or wear and will be given 10 days to provide a pre-paid shipping label to have their worn property returned to them. Unclaimed items will be permanently discarded after 1 days.

• Chargeback Defense & Friendly Fraud: We actively and aggressively contest fraudulent chargebacks (chargeback abuse). Our enterprise system logs precise shipping timestamps, delivery confirmation data, and comprehensive photographic records of both outbound inventory and inbound returns. This objective evidence is systematically submitted to issuing banks and merchant processors to successfully reverse fraudulent dispute claims.

4. Final Sale Items

The following items are strictly Final Sale and cannot be returned, exchanged, or refunded under any circumstances:

• Items purchased during promotional, archive, or sample sales.

• Customized, bespoke, or contract uniform production orders.

• Any item explicitly marked as "Final Sale" at the time of purchase.

If you have any questions, you may contact us via phone (212) 675-1818 or email at sales@slowandsteadywinstherace.com. Please be sure to include your ONLINE ORDER and Full name in the subject line. 

T 212 675 1818